The Customer Service Atelier
Voice&Web is the Business Unit of MeTMi Group specialized in outsourced Customer Service, with historical expertise in:
Pharmaceuticals and Healthcare, HVAC & Air Conditioning, Bathroom & Sanitary, Beverage, Consumer Electronics & Appliances
"Voice&Web is nothing like a standard call center: we offer a customer care service that listens, understands and proposes tools to best manage customer needs."
MeTMi Group
MeTMi is the Italian company of a European Group operating in Healthcare, Marketing Services and Customer Service for industry.
The Group has over 30 years of history, distinguished by the ability to integrate diverse competencies – from medical training to customer service, from geo-marketing to digital B2B – into a coordinated and synergistic offering.
Contact usMedical Evidence
e-learning & Continuing Education – ECM courses for medical-scientific updates certified by AGENAS and CCFCP.
Voice&Web
Customer service operations for equipment manufacturers and consumer brands.
Database & Geo-marketing
Certified databases, business intelligence and consulting in micro-marketing and geo-marketing.
B2B Digital Marketing
Social networks and communication platforms with Normal Trade.
Our Team
Dedicated professionals with specific expertise for each market and sector
Listen to understand
Every interaction must be positive and effective.
Full ticket coverage
Teams sized to real volume and SLA needs.
Structured problem solving
Critical thinking and results-oriented approach.
Specialized training
Supervised by Client Management, integrating playbooks, tone of voice and cultural codes.
Stefano Macario
CEO
Simona Di Iorio
Sales Account
Silvia Liscia
Client Supervisor
Veronica Scagnetto
Production Supervisor
Alessandro Nastasijevic
Austria Branch Manager
Marina Grande
Spain Branch Manager
Souria Simou
France Branch Manager
4 Strategic hubs for all of Europe
Klagenfurt
German
Main hub for the DACH market (Germany, Austria, Switzerland). Native German-speaking team with expertise in technical and consumer sectors.
Milano
Italian & English
Headquarters and hub for Italy and English-speaking markets. Competence center for European coordination and multilingual services.
Lione
French
Hub for French-speaking market: France, French-speaking Belgium, Romandy. Team specialized in consumer and HVAC sectors.
Barcellona
Spanish
Hub for the Hispanic market. Also supports Latin American markets with compatible time zones.
Want to join our team?
We're looking for customer service professionals across all our European locations.
Contact us