Clear and measurable benefits
Voice&Web is the right choice, proven by concrete advantages: operational continuity, sector expertise, proprietary infrastructure and advanced AI usage.
What sets us apart
Operational Continuity
24/7 service with technology infrastructure and specialized teams during office hours, to optimize costs.
Unique Experiences
Specialized expertise in specific sectors such as HVAC, Healthcare, Appliances, Beverage.
Proprietary Infrastructure
Technologies developed in-house to offer maximum flexibility and integration with business systems.
Advanced AI
Artificial intelligence to support team work, respect procedures and offer the best Customer Experience.
Native-speaking Team
Multilingual Customer Care agents present at each location, working in coordination with local management.
Advanced Reporting
Real-time dashboard and customized reports for constant monitoring of contact flows from different channels.
EU Standard Report
Reporting based on shared standards, with country-specific views and consolidated European view.
- Report per country
- Consolidated European view
- Standardized KPIs
Master Services Agreement
A single Master Services Agreement (MSA) governs the Client–Voice&Web relationship across all countries.
- Uniform conditions
- Standardized processes
- Centralized governance
One partner, all of Europe
We simplify European customer service management with a standardized yet flexible approach, adapted to each market's needs.
- A single Master Services Agreement (MSA) for all countries
- Standardized reporting with country and consolidated views
- Uniform conditions and processes across Europe
- Centralized governance with local flexibility
- Guaranteed and measurable SLAs
- Rapid scalability to new markets
Request a customized proposal
Fill out the form to receive a tailored proposal for your European customer service needs.
Contact us nowYears of experience
Brands served
Specialists
European hubs